Terms of service
Overview
Welcome to Pawvelle. The terms "we", "us", and "our" refer to Pawvelle. Pawvelle operates this store and website to provide pet grooming products, pet hair cleanup products, apparel, related content, and customer support services.
By visiting, using, or purchasing from shoppawvelle.com, you agree to these Terms of Service and to our related policies, including our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, you should not use this website or purchase from Pawvelle.
Products and product information
We try to describe and display our products accurately. Product colors, scale, packaging, and appearance can vary based on screen settings, lighting, product updates, and supplier or production changes. Product descriptions, availability, prices, and promotions may change without notice.
Pawvelle pet grooming products are intended for normal at-home pet care. Use gentle pressure, follow your pet's comfort level, and do not use grooming tools on irritated, injured, or sensitive skin. Product information on this website is not veterinary advice.
Orders, pricing, and payment
When you place an order, you are making an offer to purchase the selected products. We may accept, decline, cancel, or limit an order when necessary, including for suspected fraud, inventory issues, pricing errors, address issues, or other operational reasons.
Prices are listed in U.S. dollars unless otherwise shown at checkout. Posted prices do not include taxes, shipping, handling, customs, import duties, or similar charges unless expressly stated.
You agree to provide current, complete, and accurate billing, shipping, and payment information for all purchases.
Shipping and delivery
Shipping availability, cost, and delivery estimates are shown at checkout and in our Shipping Policy. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, incorrect addresses, customs processing, weather, holidays, or events outside our control.
Returns and refunds
Returns and refunds are handled according to our Refund Policy. Please contact support@shoppawvelle.com with your order number if you need help with an order.
Intellectual property
The Pawvelle name, brand elements, product photos, product descriptions, website content, graphics, videos, and other materials on this website are owned by Pawvelle or used with permission. You may not copy, reproduce, sell, modify, distribute, or use our content for commercial purposes without written permission.
Reviews, feedback, and user content
If you submit reviews, photos, videos, comments, ideas, or other feedback to Pawvelle, you represent that your submission is truthful, based on your real experience, and does not violate anyone else's rights. You grant Pawvelle permission to use submitted feedback and content for store operations, customer support, product improvement, and marketing, unless prohibited by law.
Third-party services and links
Our store is powered by Shopify and may use third-party services for payments, shipping, analytics, advertising, reviews, email, and customer support. Third-party links or services may have their own terms and privacy policies. Pawvelle is not responsible for third-party websites that we do not control.
Errors and availability
Occasionally information on the website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery estimates, inventory, or availability. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate.
Prohibited uses
You may not use this website for unlawful, abusive, fraudulent, misleading, automated scraping, malware, spam, infringement, or security-bypass activity. We may restrict or terminate access if we believe these Terms or applicable laws have been violated.
Disclaimer of warranties
Except as expressly stated in our policies, the website and products are provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee that the website will be uninterrupted, error-free, or free from security issues.
Limitation of liability
To the fullest extent permitted by law, Pawvelle will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website or products. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Governing law
These Terms are governed by applicable laws of the United States and the State of Connecticut, without regard to conflict-of-law rules, except where local consumer protection laws require otherwise.
Changes to these Terms
We may update these Terms from time to time by posting the updated version on this page. Continued use of the website after changes are posted means you accept the updated Terms.
Contact
Questions about these Terms should be sent to support@shoppawvelle.com.
Pawvelle
104 Lakeview Avenue
Cheshire, CT 06410
United States